This course is designed to develop knowledge, skills, and attitudes of a Contact Center Services Provider in accordance with industry standards. It covers core competencies such as effective communication using English, delivery of quality customer service, basic operation of computer, navigation of internet and applying the knowledge of American culture and geography.

    The CONTACT CENTER SERVICES NC II Qualification consists of competencies that a person must achieve to interact with customers to provide information about products and services. It also covers handling of customer's complaints, inbound customer service, order taking and inquiry response handling, and outbound telemarketing.